"How you say it is as important as what you say"
We never raise
our voice with our bosses, clients, or VIPs in any situation.
We don't do it even with our peon or servant, if they are
indispensable in a given situation for fear of losing them.
Then why do it to those who love us and who are indispensable
in our total life spectrum?
Chapter - Ethics of Right Communication
"It takes a lot of intelligence to disagree without becoming
end up with each person more firmly convinced than ever
that he is absolutely right.
It is best to
let our bosses, customers, sweethearts, husbands and wives
beat us sometimes in little discussions that may arise.
It will boost their morale.
change a person, if he does not want to change. To make
a person listen to you, you have to win his heart as well
as his mind. Respect the other person's opinion. Accept
that he can be right too. You will become happier and more
successful in life.
Chapter - Arguments - Avoid Them
A man is about as big as the things that make him angry. Uncontrolled
words of anger not only hurt a person but can even ruin
him. Controlling your anger is one of the biggest virtues.
In fact, anger
is a phenomenon within a person - a set of pent-up feelings
which are triggered by an outside agency. No one person
or situation can make a person angry without his tacit consent.
"You have control
over your actions but you have no control over the results
of your actions." A person is a fool if he cannot get angry
but he is a wise man if he will not.
Chapter - Anger & How to Control Anger ?
If certain overbearing, crude and rude persons are bent upon
imposing themselves on you, you must not take it lying down.
If you do so, they will make a doormat of you.
Chapter - Make Anger Work for You
"Good listening demands active participation and mental involvement."
The secret of
good listening is giving pleasure to others in a conversation.
To be a good listener, you do not need to entertain or impress
others with your abilities and achievements or remain totally
silent. No, a good listener is one who listens with a lot
of concentration, attention, interest and encourages the
other person to talk and feel important. People enjoy the
company of those who are good listeners.
Chapter - Listening is an Art
"Good humour is one of the best articles of dress we can wear
A sense of humour
is fundamental for success in dealing with people. A bit
of timely good humour can put welcome sunshine in the lives
of people around you.
Chapter - Sense of Humour
Many insignificant situations assume gigantic
proportions because none of the concerned persons admits
his fault and even the guilty try to defend themselves and
their actions. Counter accusations and hollow arguments
are advanced to defend wrong actions and situations get
out of hand.
From Chapter - Admitting Your Mistakes
A FONT sacrificed.?< being before
after looked and fed well is goat sacrificial>
No one likes to be ordered around. No one likes to be threatened
about his security or future progress. Orders and threats
make communication difficult. Instead, asking intelligent
questions makes it easier for a person to correct his errors.
It makes people want to co-operate instead of rebelling.
From Chapter - Change People without Offending Them